Field Service

 

The SMS Group's Field Service Software Solutions enable field workers to access customer information and back office data as they are at customer sites.  Dispatchers can send updates to workers as calls are received providing quicker response times while improving customer satisfaction.  Our Field Service Applications streamline the entire mobile business process. 

Our Field Service solutions offer our customers the ability to:

• Automate work order forms (see below), periodic maintenance forms, preventative maintenance forms, time/log sheets, reports, and other forms field workers utilize. 
• Increase data accuracy and ensure compliance by guiding technicians through field services best practices.
• Minimizes training periods by creating rules and validation within mobile applications.
• Track worker performance by capturing service times, tasks performed, part numbers, expenses, and more.
• Improve customer satisfaction and service levels by increasing the visibility into customer and work order histories, parts availability and delivery schedules.
• Provide real time information for management to utilize for making adjustments to their field service operations.
• Provide Field Sales (see below) capabilities for mobile point-of-sale solutions.
• Integration into current back-end systems.

Contact The SMS Group for a Field Service Demonstration.